What is the role of a librarian, cybercafé manager, or telecenter employee? How do people working in public-access venues such as these act as infomediaries — influencing which services people learn, use, and value? This study examines how infomediaries bring people and ICT together, both as service providers (offering advice, training, and content) and mediators (empowering individuals for whom services would otherwise appear unfathomable). The research team identified mechanisms and conditions that allow infomediaries to broker the needs of users in Bangladesh, Chile, and Lithuania. Findings will inform governments, donors, and practitioners about merits of public access venues and provide insights into staff, training, motivation, and support.

The study is part of TASCHA's Global Impact Study.