Libraries, Telecenters, and the 2010 Chile Earthquake


Create tools and provide training to make it easier to organize and communicate in emergency situations

Governments and library, telecenter, and community representatives should work together to develop basic tools and training programs that improve emergency preparedness and response. These might include staff workshops, content that can be added to existing communication materials, online games targeting youth, or platforms that use social media and mobile devices to crowdsource
and make sense of crisis information.

Library and telecenter networks should coordinate response plans, as well as advocate to be included in government planning processes

Our research found that library and telecenter responses to the 2010 disaster were largely siloed by venue; they communicated within their own networks, rarely making links between the two types of organizations. To better respond to crises, efforts should be made to create alliances and coordinate activities and information flows. Similarly, the library and telecenter communities should work together to advocate for inclusion in the development and delivery of government emergency preparedness and response programs.