Free service or good service: What attracts users to public access computing venues?
To help frame their findings and discussion, the authors begin with a review of the existing published literature on user fees and other barriers to use of public access venues. At the heart of this chapter lies the findings and discussion section where they offer an analysis on how influential user fees, content availability, and venue staff are in determining ICT use in public access venues. Through this analysis, they seek to have a clearer picture of what users view as incentives and barriers to their use of ICT in public access venues. To conclude, they propose recommendations for public access venues as they move forward and seek sustainability.
Clark, M., & Gomez, R. (2012). “Free” Service or “Good” Service: What Attracts Users To Public Access Computing Venues?. In R. Gomez (Ed.), _Libraries, Telecentres, Cybercafes and Public Access to ICT: International Comparisons_, p. 43-50.