Respondent number
C1 (L1) How often have you visited a public library in the last 12 months?
Browsed/ read books or newspapers : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Borrowed/ returned/ renewed books : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Borrowed/ returned/ renewed other material such as DVDs, CDs, Videos, CD-ROMS : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Searched for books or other materials in the library's electronic catalogue : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Looked for information (using any library materials or services such as books, newspapers, the Internet) : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Studied : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Used photocopier/ fax : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Used other facilities for example, café, toilet, shop : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Used a computer (e.g. to use word processing/ database/ spreadsheet packages etc) : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Accessed the Internet : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Received one-to-one advice on how to find information on the Internet or use a computer : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Participated in a technology or computer/Internet training session : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Attended a course/training on something else (not technology or computer/Internet) : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Attended an event/exhibition/meeting : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Done voluntary work at a library : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Something else : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Don't know (SPONTANEOUS) : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
Not stated : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
C3 (L3) What is the activity you have done most in a public library in the last 12 months?
C4 (L4) Have you used a public access computer in a public library to access the Internet in the last 12 months?
C4a (L5) What is the main reason you have not used computers in public libraries to access the Internet in the last 12 months?
C5 How often have you used a computer in a public library to access the Internet in the last 12 months?
C5a Have you had to make any payment to use a computer in a public library to access the Internet in the last 12 months?
Yes - computer / laptop / tablet : C6 (L6) In the last 12 months, have you connected to the Internet through a public library Wi-Fi network using your own computer (including laptops or tablets), mobile device or smart phone?
Yes - mobile device / smart phone : C6 (L6) In the last 12 months, have you connected to the Internet through a public library Wi-Fi network using your own computer (including laptops or tablets), mobile device or smart phone?
No : C6 (L6) In the last 12 months, have you connected to the Internet through a public library Wi-Fi network using your own computer (including laptops or tablets), mobile device or smart phone?
Don't know : C6 (L6) In the last 12 months, have you connected to the Internet through a public library Wi-Fi network using your own computer (including laptops or tablets), mobile device or smart phone?
Not stated : C6 (L6) In the last 12 months, have you connected to the Internet through a public library Wi-Fi network using your own computer (including laptops or tablets), mobile device or smart phone?
At work : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
At home : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
In a public building (other than a library) where people can access computers, the Internet, and other digital technolog : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
In an Internet cafe : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
In a public Wi-Fi (wireless Internet) access place : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
In a school, university or college : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
Somewhere else : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
Nowhere else : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
Don't know (SPONTANEOUS) : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
Not stated : C7a In which of these other places have you used a computer connected to the Internet in the last 12 months...
At work : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
At home : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
In a public building (other than a library) where people can access computers, the Internet, and other digital technolog : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
In an Internet cafe : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
In a public Wi-Fi (wireless Internet) access place : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
In a school, university or college : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
Somewhere else : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
I haven't used a computer that is connected to the Internet at all in the last 12 months : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
Don't know (SPONTANEOUS) : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
Not stated : C7b (L7) In which of these places have you used a computer connected to the Internet in the last 12 months...
No other option for computer access : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
No other option for Internet access : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
To work or be with friends or other people : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
To get help from other users : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
To get help from library staff : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Better computer hardware/software than at home or work : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Faster Internet than at home or work : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Free Internet access : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Another reason : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Don't know (SPONTANEOUS) : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Not stated : C8 What are the main reasons you have chosen to use computers, Internet and software at public libraries in the last 12 months?
Create or edit documents or spreadsheets : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Print or scan something : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Use a browser or search engine (e.g. Google) to find information online : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Communicate with others, for example using email, Skype, social media or social networking : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Watch DVDs or watch or listen to online video or audio content : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Play games (on-line/off-line) : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
None of these (SPONTANEOUS) : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
Not stated : C9 Which of these specific activities have you done using computers in the library in the last 12 months?
C10_a For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_b For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_c For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_d For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_e For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_f For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_g For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_h For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_i For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_j For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_k For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_l For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_m For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_n For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_o For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_p For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_q For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_r For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C10_s For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
C11 When you go to a library to use a computer, which of the following statements best describes your experience in gaining access to a computer?
C12 Where did you first use a computer to access the Internet?
At work : C13 Other than at public libraries, where else can you access the Internet from?
At home : C13 Other than at public libraries, where else can you access the Internet from?
In a public building (other than a library) where people can access computers, the Internet, and other digital technolog : C13 Other than at public libraries, where else can you access the Internet from?
In an Internet cafe : C13 Other than at public libraries, where else can you access the Internet from?
In a public Wi-Fi (wireless Internet) access place : C13 Other than at public libraries, where else can you access the Internet from?
In a school, university or college : C13 Other than at public libraries, where else can you access the Internet from?
Somewhere else : C13 Other than at public libraries, where else can you access the Internet from?
Nowhere else (Public library is the only place I can access the Internet from) : C13 Other than at public libraries, where else can you access the Internet from?
Don't know (SPONTANEOUS) : C13 Other than at public libraries, where else can you access the Internet from?
Not stated : C13 Other than at public libraries, where else can you access the Internet from?
At work : C14 Other than at public libraries, where else can you access the Internet for free?
At home : C14 Other than at public libraries, where else can you access the Internet for free?
In a public building (other than a library) where people can access computers, the Internet, and other digital technolog : C14 Other than at public libraries, where else can you access the Internet for free?
In an Internet cafe : C14 Other than at public libraries, where else can you access the Internet for free?
In a public Wi-Fi (wireless Internet) access place : C14 Other than at public libraries, where else can you access the Internet for free?
In a school, university or college : C14 Other than at public libraries, where else can you access the Internet for free?
Somewhere else : C14 Other than at public libraries, where else can you access the Internet for free?
Nowhere else (Public library is the only place I can access the Internet for free) : C14 Other than at public libraries, where else can you access the Internet for free?
Don't know (SPONTANEOUS) : C14 Other than at public libraries, where else can you access the Internet for free?
Not stated : C14 Other than at public libraries, where else can you access the Internet for free?
C15 (L8) How important is this service that can be provided by public libraries - Books to read / borrow
C15 (L8) How important is this service that can be provided by public libraries - Newspapers/magazines to read
C15 (L8) How important is this service that can be provided by public libraries - CDs/DVDs to borrow
C15 (L8) How important is this service that can be provided by public libraries - A space where the local community can meet
C15 (L8) How important is this service that can be provided by public libraries - Free access to computers
C15 (L8) How important is this service that can be provided by public libraries - Free access to the Internet
C15 (L8) How important is this service that can be provided by public libraries - Services to job seekers (e.g. advice on how to write CVs, job search facilities)
C15 (L8) How important is this service that can be provided by public libraries - Information for businesses (e.g. on how to start a business, seeking business opportunities)
C15 (L8) How important is this service that can be provided by public libraries - Access to information about government services, like tax, forms, etc
C15 (L8) How important is this service that can be provided by public libraries - Computer and Internet skills training
C15 (L8) How important is this service that can be provided by public libraries - School books and text books for children
C15 (L8) How important is this service that can be provided by public libraries - Study materials and text books for adults
C15 (L8) How important is this service that can be provided by public libraries - Information about/for the local community
C15 (L8) How important is this service that can be provided by public libraries - Photocopiers/printers
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Attended a computer training class
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Attended a class for job-seekers
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Received one-to-one advice from library staff on looking for or applying for a job
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Attended a lecture or talk
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Received assistance from library staff with homework / other education
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Seen information about or been invited to attend a computer literacy course or class
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Attended a meeting on local issues
C16 (L9) In the last 12 months, have you done any of the following things in a public library - Attended a discussion, debate or presentation (on topics such as on politics or health)
Use the computer equipment : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Connect to the library's wireless Internet service : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Create or edit documents or spreadsheets : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Print or scan something : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Find information on the library's website : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Use a browser or search engine (e.g. Google) to find information online : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Communicate with others, for example using email, Skype, social media or social networking : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Watch DVDs or watch or listen to online video or audio content : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Play games (on-line/off-line) : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Stay safe online : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
None of these (SPONTANEOUS) : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Not stated : C17 In the last 12 months, have you been shown how or helped to do any of the following things by staff at a public library...
Improve skills needed in your current job : C18 In the last 12 months, have you used the computers available in public libraries to...
Find information about searching and/or applying for jobs : C18 In the last 12 months, have you used the computers available in public libraries to...
Write a CV or covering letter : C18 In the last 12 months, have you used the computers available in public libraries to...
Search for jobs (e.g. posting a CV resume on a portal, looked at job ads, etc) : C18 In the last 12 months, have you used the computers available in public libraries to...
Apply for jobs in this country : C18 In the last 12 months, have you used the computers available in public libraries to...
Search for information about an employer : C18 In the last 12 months, have you used the computers available in public libraries to...
Find a recruitment company : C18 In the last 12 months, have you used the computers available in public libraries to...
Search for jobs in other EU countries : C18 In the last 12 months, have you used the computers available in public libraries to...
Apply for jobs in other EU countries : C18 In the last 12 months, have you used the computers available in public libraries to...
Use spread sheet/data base software for personal or business accounts and budgets : C18 In the last 12 months, have you used the computers available in public libraries to...
None of these (SPONTANEOUS) : C18 In the last 12 months, have you used the computers available in public libraries to...
Not stated : C18 In the last 12 months, have you used the computers available in public libraries to...
C19 Did you get the job?
Improve skills needed in your current job : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
How to write a CV : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
How to develop skills needed to obtain a job : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
How to look for a job online (such as finding a recruitment company, searching for information about an employer) : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
How to apply for a job online : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
How to look for and apply for jobs in other EU countries : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
None of these (SPONTANEOUS) : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
Not stated : C20 In the last 12 months, have you been shown how / helped to do any of the following things by staff at a public library...
C21 Have you used the Internet on a public library computer for business purposes, either running your own business or working in someone else's business, in the last 12 months?
Apply for a bank loan : C22 How exactly did you use the Internet on a public library computer for business purposes?
For business development : C22 How exactly did you use the Internet on a public library computer for business purposes?
To find out about business legislation and/or tax codes : C22 How exactly did you use the Internet on a public library computer for business purposes?
Start up a business : C22 How exactly did you use the Internet on a public library computer for business purposes?
General management : C22 How exactly did you use the Internet on a public library computer for business purposes?
Marketing activities : C22 How exactly did you use the Internet on a public library computer for business purposes?
Find new techniques (e.g. marketing techniques, manufacturing techniques) : C22 How exactly did you use the Internet on a public library computer for business purposes?
Find new customers : C22 How exactly did you use the Internet on a public library computer for business purposes?
Find an employee or employees : C22 How exactly did you use the Internet on a public library computer for business purposes?
Find a supplier : C22 How exactly did you use the Internet on a public library computer for business purposes?
Find a distributor : C22 How exactly did you use the Internet on a public library computer for business purposes?
Something else : C22 How exactly did you use the Internet on a public library computer for business purposes?
Don't know (SPONTANEOUS) : C22 How exactly did you use the Internet on a public library computer for business purposes?
Not stated : C22 How exactly did you use the Internet on a public library computer for business purposes?
C23_a Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
C23_b Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
C23_c Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
C23_d Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
C23_e Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
C23c1 Have you sent filled-in forms for the purpose of tax declaration?
Did not have to submit official forms at all : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
There was no such website service available : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Technical failure of website during filling-in or sending the form : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Lack of skills or knowledge (e.g. did not know how to use website or use was too complicated) : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Concerns about protection and security of personal data : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Too complicated or bureaucratic : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
None of the above : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Not stated : C24 What were the reasons for not sending filled-in forms to public authorities over the Internet using a computer at a public library in the last 12 months?
Copying or moving a file or folder : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Using copy and paste tools to duplicate or move information within a document : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Using basic arithmetic formulas in a spreadsheet : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Compressing (or zipping) files : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Connecting and installing new devices, e.g. a modem : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Writing a computer program using a specialised programming language : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
None of the above (SPONTANEOUS) : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
Not stated : C25 (L10) Which of the following computer related activities have you ever carried out? When answering this question,
C25 (L10) Computer skills (derived)
C25b_a And how confident would you say that you are in carrying out these activities - Copying or moving a file or folder
C25b_b And how confident would you say that you are in carrying out these activities - Using copy and paste tools to duplicate or move information within a document
C25b_c And how confident would you say that you are in carrying out these activities - Using basic arithmetic formulas in a spreadsheet
C25b_d And how confident would you say that you are in carrying out these activities - Compressing (or zipping) files
C25b_e And how confident would you say that you are in carrying out these activities - Connecting and installing new devices, e.g. a modem
C25b_f And how confident would you say that you are in carrying out these activities - Writing a computer program using a specialised programming language
Using a search engine to find information : C26 (L11) Which of the following Internet related activities have you ever carried out?
Sending e-mails with attached files (documents, pictures, etc.) : C26 (L11) Which of the following Internet related activities have you ever carried out?
Posting messages to chatrooms, newsgroups or an online discussion forum (e.g. on websites for social networking) : C26 (L11) Which of the following Internet related activities have you ever carried out?
Using the Internet to make telephone calls (such as Skype, GTalks, Windows Live calls) : C26 (L11) Which of the following Internet related activities have you ever carried out?
Using peer-to-peer file sharing for exchanging movies, music, etc. : C26 (L11) Which of the following Internet related activities have you ever carried out?
Creating a web page : C26 (L11) Which of the following Internet related activities have you ever carried out?
None of the above (SPONTANEOUS) : C26 (L11) Which of the following Internet related activities have you ever carried out?
Not stated : C26 (L11) Which of the following Internet related activities have you ever carried out?
C26 (L11) Internet skills (derived)
C26b_a And how confident would you say that you are in carrying out these activities
C26b_b And how confident would you say that you are in carrying out these activities
C26b_c And how confident would you say that you are in carrying out these activities
C26b_d And how confident would you say that you are in carrying out these activities
C26b_e And how confident would you say that you are in carrying out these activities
C26b_f And how confident would you say that you are in carrying out these activities
C27 (L12)_a Do you judge your current computer or Internet skills to be sufficient? - If you were to look for a job or change job within a year
C27 (L12)_b Do you judge your current computer or Internet skills to be sufficient? - To communicate with relatives, friends, colleagues over the Internet
C27 (L12)_c Do you judge your current computer or Internet skills to be sufficient? - To protect your personal data
C28_a In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_b In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_c In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_d In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_e In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_f In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_g In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_h In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_i In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_j In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_k In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_l In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_m In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_n In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C28_o In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
C29_a How far do you agree or disagree with the following statements - Public libraries are friendly and welcoming
C29_b How far do you agree or disagree with the following statements - Public libraries offer a politically-neutral environment
C29_c How far do you agree or disagree with the following statements - Public libraries are accessible to everyone
C29_d How far do you agree or disagree with the following statements - Public libraries provide access to information for those who don't have this elsewhere
C29_e How far do you agree or disagree with the following statements - Public libraries are innovative (they have up to date technology and offer new services)
C29_f How far do you agree or disagree with the following statements - Public libraries have highly skilled librarians
C29_g How far do you agree or disagree with the following statements - Public libraries are modern
C30 How much do you value the library's computers and Internet connection? Are they ...
C31 How satisfied or dissatisfied are you with your access to computers and the Internet at public libraries?
D1 Gender
D2 How old are you?
D3 Would you say you live in a...?
D4 How old were you when you stopped full-time education?
D5 What is your current occupation?
D6 Where were you born?
Roma / Romany gypsy : D7 Do you consider yourself to be any of the following...
Migrant : D7 Do you consider yourself to be any of the following...
From a minority ethnic group : D7 Do you consider yourself to be any of the following...
Disabled : D7 Do you consider yourself to be any of the following...
None of these (SPONTANEOUS) : D7 Do you consider yourself to be any of the following...
Prefer not to say (SPONTANEOUS) : D7 Do you consider yourself to be any of the following...
Not stated : D7 Do you consider yourself to be any of the following...
Computers. Number of computers in the library
D8 Region (coded from sample)
Use computers? - Break
Country - Break
Age - Break
Size of settlement - Break
Age stopped full-time education - Break
Current Occupation - Break
Place of birth - Break
Gender - Break
Roma/Romany Gypsy : Groups of interest - Break
Migrant : Groups of interest - Break
From a minority ethnic group : Groups of interest - Break
Disabled : Groups of interest - Break
Not stated : Groups of interest - Break
Library's Computers and Internet connection valuable? - Break
Satisfied or dissatisfied with access to computers and Internet at public libraries? - Break