Respondent number
-999 = DK/ CR/ NS/ Refused

C1 (L1) How often have you visited a public library in the last 12 months?
1 = Every day or most days
2 = At least once a week
3 = About 2-3 times a month
4 = About once a month
5 = About once every three months
6 = About once every six months
7 = About once a year or less often
8 = Don't know
9 = Not stated

Browsed/ read books or newspapers : C2 (L2) Which of the following activities have you done in a public library in the last 12 months?
0 = No
1 = Yes

C3 (L3) What is the activity you have done most in a public library in the last 12 months?
1 = Browsed/ read books or newspapers
2 = Borrowed/ returned/ renewed books
3 = Borrowed/ returned/ renewed other material such as DVDs, CDs, Videos, CD-ROMS
4 = Searched for books or other materials in the library's electronic catalogue
5 = Looked for information (using any library materials or services such as books, newspapers, the Internet
6 = Studied
7 = Used photocopier/ fax
8 = Used other facilities for example, café, toilet, shop
9 = Used a computer (e.g. to use word processing/ database/ spreadsheet packages etc)
10 = Accessed the Internet
11 = Received one-to-one advice on how to find information on the Internet or use a computer
12 = Participated in a technology or computer/Internet training session
13 = Attended a course/training on something else (not technology or computer/Internet)
14 = Attended an event/exhibition/meeting
15 = Done voluntary work at a library
16 = Something else
17 = Don't know (SPONTANEOUS)
18 = Not stated

C4 (L4) Have you used a public access computer in a public library to access the Internet in the last 12 months?
1 = Yes
2 = No
3 = Not stated

C4a (L5) What is the main reason you have not used computers in public libraries to access the Internet in the last 12 months?
1 = The queues / waiting time are too long
2 = There are too few computers
3 = I don't know how to use computers or the Internet
4 = The computers in the library are too old /slow
5 = The Internet in the library is too slow
6 = There is a time limit on how long you can use the computers in libraries for and it is too short
7 = I have no need because I have a computer/Internet at home or work
8 = I have no need because I use the Internet on a mobile device / Smartphone
9 = I have no need because I have nothing to do on computers
10 = I don't feel comfortable using computers in public
11 = Another reason
12 = Not stated

C5a Have you had to make any payment to use a computer in a public library to access the Internet in the last 12 months?
1 = Yes
2 = No
3 = Don't know
4 = Not stated

C10_a For this question please think about what you have done in the last 3 months only. For which of the following activities have you used the Internet on computers
1 = Yes
2 = No
3 = Don’t know
4 = Not stated

C11 When you go to a library to use a computer, which of the following statements best describes your experience in gaining access to a computer?
1 = I find a free computer straight away
2 = I have to wait no more than 10 minutes
3 = I have to wait between 10 and 30 minutes
4 = I have to wait longer than 30 minutes
5 = I have to book a computer ahead of time otherwise there are no free computers
6 = Don't know (SPONTANEOUS)
7 = Not stated

C12 Where did you first use a computer to access the Internet?
1 = Home
2 = Friend/family's house
3 = Public library
4 = Internet cafe
5 = In a public building (other than a library) where people can access computers, the Internet, and other digital technolog
6 = Work
7 = In a school, university or college
8 = Somewhere else
9 = Don't know/can't remember (SPONTANEOUS)
10 = Not stated

C15 (L8) How important is this service that can be provided by public libraries - Books to read / borrow
1 = 5-Extremely Important
2 = 4
3 = 3
4 = 2
5 = 1-Not at all important
6 = Don't know
7 = Not stated

C21 Have you used the Internet on a public library computer for business purposes, either running your own business or working in someone else's business, in the last 12 months?
1 = Yes - own business
2 = Yes - working in someone else's business
3 = No
4 = Don't know
5 = Not stated

C23_a Did you interact with public authorities over the Internet using a computer at a public library for private purposes in the last 12 months for the following activities
1 = Yes
2 = No
3 = Refused
4 = Not stated

C25 (L10) Computer skills (derived)
1 = 0 Activities
2 = 1-2 Activities
3 = 3-4 Activities
4 = 5-6 Activities
5 = Not stated

C25b_a And how confident would you say that you are in carrying out these activities - Copying or moving a file or folder
1 = 5-Extremely confident
2 = 4
3 = 3
4 = 2
5 = 1-Not at all confident
6 = Don't know
7 = Not stated

C27 (L12)_a Do you judge your current computer or Internet skills to be sufficient? - If you were to look for a job or change job within a year
1 = Yes
2 = No
3 = Not applicable
4 = Not stated

C28_a In the last 12 months, has using computers at public libraries been helpful to you in the following areas?
1 = A lot of help
2 = Some help
3 = No help
4 = Don't know
5 = Not applicable
6 = Not stated

C29_a How far do you agree or disagree with the following statements - Public libraries are friendly and welcoming
1 = Strongly Agree
2 = Agree
3 = Neither agree nor disagree
4 = Disagree
5 = Strongly disagree
6 = Don’t know
7 = Not stated

C30 How much do you value the library's computers and Internet connection? Are they ...
1 = Extremely valuable
2 = Very valuable
3 = Fairly valuable
4 = Not very valuable
5 = Not at all valuable
6 = Don't know (SPONTANEOUS)
7 = Not stated

C31 How satisfied or dissatisfied are you with your access to computers and the Internet at public libraries?
1 = Very satisfied
2 = Satisfied
3 = Neither satisfied nor dissatisfied
4 = Dissatisfied
5 = Very dissatisfied
6 = Don't know (SPONTANEOUS)
7 = Not stated

D1 Gender
1 = Male
2 = Female
3 = Not stated

D2 How old are you?
1 = 15-19
2 = 20-24
3 = 25-29
4 = 30-34
5 = 35-39
6 = 40-44
7 = 45-49
8 = 50-54
9 = 55-59
10 = 60-64
11 = 65-69
12 = 70-74
13 = 75+
14 = Don't know
15 = Refused
16 = Not stated

D3 Would you say you live in a...?
1 = Rural area or village
2 = Small or middle sized town
3 = Large town / city
4 = Don't know (SPONTANEOUS)
5 = Not stated

D4 How old were you when you stopped full-time education?
1 = No education
2 = 15 or under
3 = 16-19
4 = 20+
5 = Still studying
6 = Refused
7 = Don't know
8 = Not stated

D5 What is your current occupation?
1 = Employed professional (employed doctor, lawyer, accountant, architect)
2 = General management, director or top management (managing directors, director general, other director)
3 = Middle management, other management (department head, junior manager, teacher, technician)
4 = Employed position, working mainly at a desk
5 = Employed position, not at a desk but travelling (salesmen, driver, etc.)
6 = Employed position, not at a desk, but in a service job (hospital, restaurant, police, fireman, etc.)
7 = Supervisor
8 = Skilled manual worker
9 = Other (unskilled) manual worker, servant
10 = Farmer
11 = Fisherman
12 = Professional (lawyer, medical practitioner, accountant, architect, etc.)
13 = Owner of a shop, craftsmen, other self-employed person
14 = Business proprietors, owner (full or partner) of a company
15 = Responsible for ordinary shopping and looking after the home, or without any current occupation, not working
16 = Student
17 = Unemployed or temporarily not working (not looking for work)
18 = Unemployed or temporarily not working (looking for work)
19 = Retired
20 = Unable to work through illness
21 = Never did any paid work
22 = Prefer not to say (SPONTANEOUS)
23 = Not stated

D6 Where were you born?
1 = In country survey is being held in
2 = In another Member State of the EU
3 = In Europe, but not in a Member State of the EU
4 = In Asia, in Africa or in Latin America
5 = In Northern America, in Japan or in Oceania
6 = Prefer not to say (SPONTANEOUS)
7 = Not stated

Computers. Number of computers in the library
1 = 1-2
2 = 3-5
3 = 6-9
4 = 10-19
5 = 20+
6 = Not stated

Country - Break
1 = Belgium
2 = Bulgaria
3 = Czech Republic
4 = Denmark
5 = Finland
6 = France
7 = Germany
8 = Greece
9 = Italy
10 = Latvia
11 = Lithuania
12 = Netherlands
13 = Poland
14 = Portugal
15 = Romania
16 = Spain
17 = UK
18 = Not stated

Age - Break
1 = 15-24
2 = 25-39
3 = 40-54
4 = 55-64
5 = 65+
6 = Not stated

Size of settlement - Break
1 = Rural area or village
2 = Small or middle sized town
3 = Large town/city
4 = Not stated

Age stopped full-time education - Break
1 = 15 or under
2 = 16-19
3 = 20+
4 = Still studying
5 = Not stated

Current Occupation - Break
1 = Employed
2 = Self-employed
3 = Not employed
4 = Not stated

Place of birth - Break
1 = In country survey is being held in
2 = Another Member State of the EU
3 = Somewhere else in the World
4 = Not stated

Library's Computers and Internet connection valuable? - Break
1 = Valuable
2 = Not valuable
3 = Not stated

Satisfied or dissatisfied with access to computers and Internet at public libraries? - Break
1 = Satisfied
2 = Dissatisfied
3 = Not stated