Digital Bridge: Providing digital access to low-income job seekers during the COVID-19 Pandemic

Young person wearing a yellow shirt, jeans, boots, a medical face mask and a backpack sitting on exterior concrete steps typing on a laptop

October 13, 2021

The digital divide has long been recognized as a factor contributing to the economic marginalization of low-income communities, particularly Black, Indigenous, and other communities of color (BIPOC communities).1–7 The pandemic transformed the digital divide from a long-simmering issue to an immediate crisis as schools, training programs, and essential services rapidly moved from in-person to virtual…

Creating a Digital Bridge: Lessons and Policy Implications from a Technology Access and Distribution Program for Low-income Job Seekers

In the United States, lower income households, significantly less likely to have a computer or internet at home, were disproportionately impacted by the historic job losses in the Spring of 2020. In response, a Seattle-based workforce development nonprofit in partnership with the City of Seattle launched a program called Digital Bridge. The program distributed 197…

Digital Skill Sets for Diverse Users: A Comparison Framework for Curriculum and Competencies

April 29, 2021

The City of Seattle’s Digital Equity Initiative provides a roadmap to reach the City of Seattle’s vision to become a more digitally equitable city, where technology’s opportunities equitably empower all residents and communities. The City, in partnership with TASCHA, developed a set of Digital Equity Indicators that helps measure Seattle’s progress in meeting the initiative’s…

Technology access & education for refugee women in Seattle & King County

This report is based on research we conducted in 2019 to understand the role of technology access and education for women who have arrived in Washington State as refugees. Our focus on women and technology stems from an interest in supporting and exposing services available to refugee women in the United States. The research, conducted…

Digital skill sets for diverse users: A comparison framework for curriculum and competencies

The City of Seattle’s Digital Equity Initiative provides a roadmap to reach the City of Seattle’s vision to become a more digitally equitable city, where technology’s opportunities equitably empower all residents and communities. The City, in partnership with TASCHA, developed a set of Digital Equity Indicators that helps measure Seattle’s progress in meeting the initiative’s…

Digital Skills Toolkit

The Digital Skills Toolkit provides policymakers and other stakeholders with practical information, examples, and step-by-step guidance to develop a national digital skills strategy. Topics in the toolkit include: engaging the right stakeholders, inventorying and assessing existing policies, developing strategies for varied proficiency levels, creating strategies for under-represented groups such as women and persons with disabilities,…