Public Internet Access & Use in Vietnam
In Vietnam, significant investments have been made in providing public access to information and communication technologies (ICTs) to wider segments of the population in the country. These investments have been made in public libraries, and where libraries do not exist, particularly in rural and remote areas, in cultural post offices (CPOs) – institutions that provide library-like services. The primary objective of this research is to understand the role of library-like institutions in the provision of public access to ICTs. Through interviews, surveys, and observations, this research aims to understand how both libraries and CPOs work by identifying operational, staff, and service characteristics of each venue type in order to capture the potential influence of these variables on the functioning, sustainability, usage, and outcomes of CPOs and libraries.